Shipping Policy – Online Dukhaan

1. Shipping Locations

Online Dukhaan aims to deliver products to customers across India, subject to service availability at the delivery address.

2. Order Processing

Orders are processed after successful payment confirmation or order confirmation, as applicable. Processing time may vary depending on product availability and supplier arrangements.

3. Delivery Time

Estimated delivery time may vary depending on the product, delivery location, courier service, and supplier. The estimated delivery timeframe, where available, will be communicated to customers before or after order confirmation.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.

5. Order Tracking

Where tracking is available, tracking details will be shared with customers after the order is dispatched.

6. Delays

Delivery may be delayed due to courier issues, weather, public holidays, operational disruptions, or other circumstances beyond our control. We will assist customers with available tracking and shipment updates.

7. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address and contact number. Please contact us promptly if any correction is required before dispatch.

8. Damaged or Missing Orders

If your order arrives damaged or appears to be missing, please contact Online Dukhaan promptly with your order number and relevant photos or other supporting information.

9. Contact Information

For shipping-related questions, please contact Online Dukhaan using the contact details listed on our website.

We aim to provide a transparent shipping experience and comply with applicable Indian consumer protection laws.