Return and Refund Policy – Online Dukhaan

At Online Dukhaan, we aim to provide quality products and a good shopping experience.

1. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include your order number and clear photos or videos showing the issue.

2. Return Requests

All return requests are subject to review and approval. Products must be unused and returned with their original packaging and accessories, where applicable.

3. Refunds

Once the returned product is received and inspected, we will inform you whether your refund request is approved. Approved refunds will be processed to the original payment method, where possible, within a reasonable period.

4. Return Shipping

If the product is damaged, defective, or incorrect, please contact us before returning it so we can explain the next steps.

5. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any exclusions will be communicated where applicable and will not override your statutory rights.

6. Order Cancellation

Cancellation requests are subject to the order's processing and shipping status. Please contact us as soon as possible if you wish to cancel an order.

7. Contact Us

For return or refund assistance, contact Online Dukhaan using the contact details provided on our website.

Nothing in this policy limits any consumer rights available under applicable Indian law.